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-   -   agent log off (http://support.avaya.com/forums/showthread.php?t=12379)

digitalg 02-13-2017 06:40 AM

agent log off
 
ipocc 9.16

This is what my customer dream:

If an agent gets log off ( he didn't have the time to answer a call) The user cannot log back in by himself. A supervisor needs to log him back. Can we do it ?

rdagur 02-28-2017 07:13 PM

hi , yes you can do it by changing login password . do not share password wit agent .
supervisor able to log agent from supervisor pennel.

kruegerb 02-28-2017 11:28 PM

I guess you mean siign off in RONA case? In this case you want to prevent the agent to sign on again by himself? This would be a new requirement.


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