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-   Telephones, Adjuncts, and Adapters (http://support.avaya.com/forums/forumdisplay.php?f=27)
-   -   Nortel 6140 HAT Software (http://support.avaya.com/forums/showthread.php?t=1579)

cmcdonald2 03-22-2012 05:10 AM

Nortel 6140 HAT Software
I'm having an issue with HAT (Handset Admin Tool) with a 6140 phone. I had it working at one point, then all of the sudden, I can't never to get the software to see the phone. I launch the software, power down the phone and place it the dual charger. The phone will then display "USB Mode ON...enumerating" and that's it. The software never shows the phone connected. I'm using HAT software version
Any ideas as to what may be happening?

drajput 04-12-2012 10:07 AM

please update to latest software first and then open service request to get further investigation.

rcadieux 05-22-2012 01:00 PM

HAT 6140 Software
Where can we get the latest software to download? I have two different models a Nortel 6140 and an Avaya 6140. I have HAT 3.00.3 working for Nortel 6140 but the Avaya model gives an error that License Type 36 is not supported on this model. Please avise what can be done. Thank you

mdamic 05-24-2012 10:04 AM

same issue
I am having the same issue. Didi you get it resolved?

rcadieux 06-04-2012 01:48 PM

Troubles with 6140
Hi mdamic,

No there is no firmware updates for this model of 6140. Avaya has changed the code in the phone which will not support the latest HAT or firmware provided by Polycom for the Nortel version. Avaya tech support has also told my provider that it is not supported SIP. Hope this helps.

scholl1 10-23-2012 09:59 AM

I have the same issue as you had. Did you ever get a response (that worked)

rcadieux 10-23-2012 12:15 PM

Nope nothing to do with these phones. Avaya has the boards locked to their updates and there is no update to have it function wireless. We had to replace them with Spectralink 8020.

gwebster 10-23-2012 02:54 PM

The latest HAT software can be downloaded from support.avaya.com. It works with the 6120/6140 and the 3641/3645. It provides settings to configure either H.323, UNIStim, or SIP.

rcadieux 10-24-2012 04:01 AM

Just noticed that they finally updated there firmware. I haven't tested the latest release from September.

leeparsons 12-20-2013 04:16 AM

Hi has anybody had issues with transfering a call on a 3645 wireless phone
caller can select trans (for transfer) dial number and announce caller but trans key is not there to complete the transfer ?

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