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- - IPOCC chat (http://support.avaya.com/forums/showthread.php?t=12711)

salee3

05-07-2017 11:38 PM

IPOCC chat

Can you please tell me that in ipocc release 9.1 multicannel license must be required for agent and supervisor for webchat for customer. if i want to use internal chatting like agent to supervisor is it required any multichannel licenses? i dont want to use multichannel licenses for customer on webchat.

Please confirm me..

marquardt

05-08-2017 11:58 PM

Chat from Agent to Agent

Transfer from an Agent to another Agent or Supervisor or Topic:

Will be available with IPOCC 10.1.

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