9621g Agent Speaker Phone issues
 

Hi -

I've encountered an issue with Avaya 9621g phone sets & Agent Login, & Speaker phone options.

example:

Agent logs extension into 9621g phone set, enters Agent ID, then presses Speaker phone; Speaker phone does not work.

Toggling through the station and agent ID "auto-answer" options allows speaker phone to work however logs out the Agent immediately when pressed.

Speaker phone only works when agent is logged out. :confused:

Works with other phone type sets e.g. 46XX phone sets.

:confused:

The Avaya 9621g Speaker option was disabled in the 46xx files thus no option for Call Center Agents. Once the changes to this were applied, issue resolved. :)