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-   -   GSD doesn't know know my Sold To, even though I key it into their IVR!! (http://support.avaya.com/forums/showthread.php?t=1021)

nordnsg 08-22-2011 04:22 PM

GSD doesn't know know my Sold To, even though I key it into their IVR!!
 
Why is it that Global Systems Delivery NEVER(!) knows my sold to when I get somebody on the phone, even though I key it in every last time I call?

This is the company that wants me to spend umpteen thousands of dollars on their screen pop CTI stuff. Why aren't they using it effectively themselves??


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