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-   -   Voicemail Record Instructions after Greeting (http://support.avaya.com/forums/showthread.php?t=13954)

eyerh66 03-20-2019 02:03 PM

Voicemail Record Instructions after Greeting
 
Hello!

I have an Aura Messaging 6.3.3 and I have a greeting issue. Does anyone know if there is a way to either:

A. Remove the system recording that says "Record your message after the tone. When you finish, you can hang up or press 1 for more options" after hearing a users greeting.

B. Have only the above mentioned recording play rather than a users greeting followed by the system recording.

The reason I ask this is that it doubles the amount of information a caller has to hear. We have a situation where I have a vector that plays an announcement and then tells the caller to press 1 to leave a message. The caller is then sent to the mailbox with a short greeting that says "Please leave your information after the beep" followed by the system recording that says the same thing. All we really want is the caller to press 1 and hear one or the other.

Thanks!

igirar 04-10-2019 08:52 AM

Hi,


I am also looking to remove the system recording that says "Record your message after the tone. When you finish...". In my case it is Aura Messaging 7.


I have been told that the only way to remove this recording would be to replace the wav file corresponding to this message with an empty recording.


I can tell you that this file is named CUI_STANDARD_TOP.wav and is located in /mango/languages/en-US-00000000/prompts/ on Avaya AAM/MSS Servers.


I do not have the root password for AAM/MSS so I have not tested this solution yet and do not know if it works and if there is any side effects.


Hope it helps, have a nice day.


Ian


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