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-   -   Link an external phone number to an internal number (http://support.avaya.com/forums/showthread.php?t=10332)

keati1 08-19-2015 11:36 AM

Link an external phone number to an internal number
 
Hello

I am running Avaya Site Adminstrator, and I was wondering where I would look to see how an external number (i.e. 1-877-xxx-xxxx) would be connected or linked to an internal phone number or extension I have looked in Call Forwarding and Coverage Answer Groups.

Thanks
Stephen Keating.

davis397 08-20-2015 02:29 PM

list station xxxx When it comes up right click and list usage.

keati1 08-20-2015 02:45 PM

I can do the list station, but my version just gives a gray field with the information in it. I cannot right click on anything. What do I do next. I have version 3.1.13.

Thanks

davis397 08-20-2015 03:38 PM

Try list usage extension xxxx

keati1 08-20-2015 04:08 PM

I'll give it a try

keati1 08-21-2015 08:23 AM

That gives me the following:

Used By
Station Station Extension 1604 Emergency Loc Ext

Is there anything that would show the number being shared with another number?

davis397 08-21-2015 08:31 AM

Is the ext.number 1604? If not it connected to that ext.

keati1 08-21-2015 08:37 AM

The 1-877 number is connected to the 1604 extension, it rings through to that number.

davis397 08-21-2015 09:00 AM

Can you display station 1604?

keati1 08-21-2015 09:26 AM

Yes, I can do the display station 1604. Is there something in there I need to find?

davis397 08-21-2015 09:44 AM

Look at the different tabs and look for call-forwarding. Maybe it call forwarding with change feature-access-codes too. Like *xx to active all calls busy or *xx for all calls forwarding and *xx to deactivated call-forwarding on that phone. You will have to do this on the phone itself.

keati1 08-21-2015 11:20 AM

Found it, thanks alot. How do I close a ticket?

davis397 08-21-2015 12:08 PM

Log in to Avaya support and click on your service request you put in. Click on add an update and document you want to close this ticket and submit.


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