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-   -   Training (http://support.avaya.com/forums/showthread.php?t=4199)

montg7 02-03-2014 11:21 AM

Training
 
Is it still possible to get definity/intuity training, and what kind of sources are out there? I realize these are older systems, but need more knowledge to effectively support them...

jjashley 02-04-2014 03:23 PM

I do not believe that Avaya offers any training on the Definity system, though the biggest changes would be to the various screens. Essentially is an older version of Communication Manager. The best place to inquire about any type of training or training materials that may be available would be thru your CSM or account team.

montg7 02-05-2014 04:34 AM

Joe, thanks for the info, but the next obvious question... how do I find my account team? I'll start digging on the site and email any contacts I can find there...

marzahn 05-29-2014 07:07 AM

Do you have an Avaya Business Partner?
 
There are lots of old timers out there who have worked on those systems. The difficulty is finding them. I would start with your BP assuming that you have one. Do you have the manuals? That will be a big help.

If you have inherited an unsupported system as I assume, you need to be sure that you can get into your switch with a copy of ASA. Avaya has the ability to shut you out of your PBX if you arent paying for support.:(

If you have a support contract, you can sak them for one of their "old timers." There are also support firms that offer support for older systems. Be resigned, however, that you will not get additional licenses should you need to expand.

The nice thing about Definity/Intuity was that you could add both a phone and voicemail at same time.
Bill


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