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-   -   Huntgroup voicemail retrieval across SCN (http://support.avaya.com/forums/showthread.php?t=4361)

drobbo 03-11-2014 10:54 PM

Huntgroup voicemail retrieval across SCN
 
Site A:
IPO 500v1 running v9.0.0.829
VMPro 9 (non-centralized)
SCN Connected: Yes
Hunt group H1 (vm code empty)
User A
User B
SC *98
Feature: Voicemail Collect
Number: "?H1"
Line group: 0
SC *97
Feature: Voicemail Collect
Number: "?H2"
Line group: 92
SC *96
Feature: Voicemail Collect
Number: "?H3"
Line group: 92


Site B:
IPO 500v1 running v9.0.0.829
VMPro 9 (non-centralized)
SCN Connected: Yes
Hunt group H2 (vm code empty)
Hunt group H3 (vm code empty)
User C
SC *98
Feature: Voicemail Collect
Number: "?H2"
Line group: 0
SC *97
Feature: Voicemail Collect
Number: "?H3"
Line group: 0
SC *96
Feature: Voicemail Collect
Number: "?H1"
Line group: 32

Handset 5610
User A on Site A can dial *98 and get the hunt group H1 voicemail box.
User A on Site A can dial *97 and not get the hunt group H2 voicemail box.
User A on Site A can dial *96 and not get the hunt group H3 voicemail box.

Handset 9608
User B on Site A can dial *98 and not get the hunt group H1 voicemail box.
User B on Site A can dial *97 and not get the hunt group H2 voicemail box.
User B on Site A can dial *96 and not get the hunt group H3 voicemail box.

Handset 5410 (also tested from 9608)
User C on Site B can dial *98 and get the hunt group H2 voicemail box.
User C on Site B can dial *97 and get the hunt group H3 voicemail box.
User C on Site B can dial *96 and not get the hunt group H1 voicemail box.

Voicemail codes have been entered from Manager with no change in observed outcome. SCN is up and active between the systems and all other calling features and routing is working as expected.

There appear to be two separate issues observed:
* One user cannot access local or remote hunt group mailboxes
* Two other users can access local but not remote hunt group mailboxes

Searches produce similar experiences for v3/v4/v5 systems but nothing for later systems; centralized vm pro. What I'm looking for is advice on what to try/look at next while I wait for a 9608 handset to arrive for further troubleshooting.

markgallagher 03-12-2014 10:51 AM

If I understand your description of the voicemail servers correctly, then you have an arrangement that is not supported by Avaya and clearly documented as such.

In an SCN, Avaya supports a single voicemail server as the repository for mailbox messages, greetings, etc. Additional voicemail servers can be present but only performing specific sub-roles for the centralized voicemail server.

drobbo 03-16-2014 09:47 PM

Bought a 9608 for testing purposes so that I could replicate the experience.

What I can see is that the line group ID of the short code appears to be ignored when using the Voicemail Collect feature. As such, the local VMPro instance (Site A) that the system is configured to is answering instead of the remote (Site B).

With the line group ID, I would have expected the call to be routed out the designated trunk to the remote system to handle.

markgallagher 03-17-2014 02:05 AM

Please read the manuals (and the previous answer). You have an unsupported solution. This is not the only aspect of voicemail that will not work. You will soon discover that each extension has separate mailboxes on each server and different messages go to different mailboxes and various other issues.

The Voicemail Type on one system must be set to Voicemail Pro. The Voicemail type on the other system MUST be set to Distributed Voicemail with the Destination being the Line Group ID of the SCN line to the first system.

Configure your systems correctly and things will start working correctly.


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