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-   -   One X Agent Config (http://support.avaya.com/forums/showthread.php?t=555)

jw019552 02-02-2011 07:07 AM

One X Agent Config
 
So I am trying to get a few features ironed out and working.

1. Instant Messaging-At my company we use MOC currently. I can't seem to get this to connect with my current settings. It just keeps saying that my server address is wrong. I have tried the IP address form of the address as well as the text version.

2. Outlook integration-Below is a picture of the main Agent window. Is there a way I could have that search field look at all of Active Directory instead of having to pull up advanced search and then adding a person to my contacts just to use Click to Dial?

3. Screen Pops-If you have setup one how complicated was it?

Other questions: Does video calling run off the IM client of one-X Agent? What about desktop sharing does that work off the IM client?

http://i856.photobucket.com/albums/a.../Work/onex.jpg

kshrivastava 03-03-2011 08:36 AM

One-X agent Configuration
 
1. Instant Messaging-At my company we use MOC currently. I can't seem to get this to connect with my current settings. It just keeps saying that my server address is wrong. I have tried the IP address form of the address as well as the text version.

> Could you specify the document you are referring for MOC integration. MOC won't get integrated without AES integration. Where are entering the IP address??

2. Outlook integration-Below is a picture of the main Agent window. Is there a way I could have that search field look at all of Active Directory instead of having to pull up advanced search and then adding a person to my contacts just to use Click to Dial?

> Yep, you will have to integrate the Active Directory/LDAP using LDAP integration.

3. Screen Pops-If you have setup one how complicated was it?

> Please specify what exactly you wish to do.

Other questions: Does video calling run off the IM client of one-X Agent? What about desktop sharing does that work off the IM client?

Video Calling works of the One-X Agetn Client. but, not Desktop Sharing??


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