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-   -   9640 SIP, Acquiring Service every 2 minutes (http://support.avaya.com/forums/showthread.php?t=12996)

isaac26 09-23-2017 09:05 PM

9640 SIP, Acquiring Service every 2 minutes
 
Hi everyone, I have a spare 9640 that I'm using with a third-party SIP service in a non-Avaya environment. I loaded the 2.6.17 SIP firmware and everything is working fine, can make and receive calls with no problem, except...

Every 2 minutes the Acquiring Service screen flashes up for a few seconds. Then it goes back to normal. If the 2 minutes hits while on a call, instead it pops up "Link recovery. Limited phone service. Calls may be lost." But the call continues without any issue.

I tried tweaking some parameters that looked like they might be relevant, but these aren't helping:

SET ENABLE_AVAYA_ENVIRONMENT 0
SET RDS_MAX_RETRY_TIME 2
SET RDS_INITIAL_RETRY_ATTEMPTS 1
SET FAILBACK_POLICY admin
SET DISCOVER_AVAYA_ENVIRONMENT 0

Any idea what it's doing every 2 minutes, or how to get it to stop?

kumar1499 10-18-2017 12:55 AM

can you clear the values on the phone and then manually configure these phones (without settings file) and disable Avaya Environment and see if it works.


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