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-   -   Cannot see auto attendant tab in ipo (http://support.avaya.com/forums/showthread.php?t=10825)

singh724 01-04-2016 10:04 PM

Cannot see auto attendant tab in ipo
 
1 Attachment(s)
dear all,

i am a little new to the avaya voice systems. but caught up really fast as i have worked long on cisco voice.
i have come across a strange problem that i cannot see the auto attendant tab in a customers IPO configuration. i have to make some IVR flow for them distributing them in hunt groups with recorded messages. but strangely i cannot see the AA tab inside it:)
is it the problem of the older software version that the customers AVAYA IPO is on...i mean do i need to upgrade it first or some registry settings i have to do on my laptop to see that AA tab..??
i have attached the screenshot of the menu options that we see in the IPO. The system is IPO 500V2 and one VCM32 PRI card for E1 termination.

i would be grateful for helping comments.

thanks in advance.

Anshuman SIngh
+971 555012936

singh724 01-05-2016 12:31 AM

OKAY.. its resolved.. actually the voicemail type was selected as none rather than embedded voicemail... i enabled the voicemail type and now i can see the tab..
sorry for the silly question asked..:):)

thiel2 01-05-2016 12:25 PM

Hope the customer didn't actually have Voicemail PRO running on a PC or Application Server, separate from the IP Office control unit. If so, that is where the automated attendant modules are created, and also if so, you disabled their voicemail service by switching to Embedded.

marzahn 01-19-2016 07:39 AM

No Silly Questions Here
 
Quote:

Originally Posted by singh724 (Post 24078)
OKAY.. its resolved.. actually the voicemail type was selected as none rather than embedded voicemail... i enabled the voicemail type and now i can see the tab..
sorry for the silly question asked..:):)

You provided the solution here. That makes this far from silly.

Though they may be too embarrassed to say so. Your message will undoubtedly help someone with a similar issue find his or her way.


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