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-   -   change the priority after overflow to another agent group (http://support.avaya.com/forums/showthread.php?t=11096)

bennylu 03-10-2016 08:58 PM

change the priority after overflow to another agent group
 
Is it possible to change the call priority after overflow the calls to another agent group? I know I can add a new topic to give higher priority but is it possible to get it changed in the same task flow? Client has couple of advertised queuing greetings and they like to play it smoothly while waiting in the queue. There is an 'ask-in-loop' IVR to allow caller to break out to voicemail. If transfer the call to another topic, it is hard to control the time to play the IVR.


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