Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Contact Center Applications (http://support.avaya.com/forums/forumdisplay.php?f=3)
-   -   CCMA login (http://support.avaya.com/forums/showthread.php?t=11377)

alacouture 04-28-2016 04:34 PM

CCMA login
The customer applied a group policy to the ACCS server and then the icAdmin user was pulled out of Administrators group and we cannot login into CCMA. We put the iceAdmin user back to Administrator group and we could login into CCMA; but the customer applied again the group policy and pulled out the iceAdmin user again and although we put the iceAdmin user to Administrator group again, we cannot login into CCMA. How can we fix this issue?

mfilipovic 05-03-2016 07:41 AM

Have you tried resetting iceAdmin password using iceAdmin Password Change utility?

EDIT: If you've done that and didn't help, then go ahead and delete the iceAdmin account in Windows, then re-run iceAdmin Password Change utility which will re-create the account and reset permissions

mousertx 06-01-2016 03:12 PM

Have your server team exclude server/s from OU...
Sounds like your server team needs to put AACC servers into another OU that won't jack with your admin accounts...

All times are GMT -7. The time now is 03:25 AM.