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-   -   Issue while calling a topic (http://support.avaya.com/forums/showthread.php?t=11482)

vigna 05-17-2016 06:10 AM

Issue while calling a topic

I am using IP Office Contact Center 9.1.6.
I want to test my task flow, and to do so, I obviously need to reach my topics (which have 90X as internal numbers, let's take 901 as an example). To do so, I am simply calling 901 with one of my internal phone, logged as an agent.
As soon as a short code 90X has been automatically created in IP Office Manager, and is used to redirect to the "fake" Contact Center user (linked to a SIP extension 699), every time I try to call a topic, I get a "busy" tone with "Contact Center" as a contact name on my phone.

How am I supposed to reach my topics ? Any idea about something that could be missing in my configuration ?

Thank you for your help !

clishman 06-01-2016 05:01 AM

I have many IPOCC questions but lets start with the IPO side.

If you look at system status for the IPO is 699 Registered
System Status, System, SIP Application Servers

If so do you have a shortcode similar to

Code - 90X
Feature - Dial Extn
Telephone Number 699|>>.

If not check your monitor logs to see if 699 is try to connect and what the error is.
I'd guess passwords

verma62 06-02-2016 01:41 AM

Have you activated your task flow?

mbinz 02-05-2018 01:40 AM

Hi all,

Sorry, but is it okay if we continue discussing a bit regarding this topic?
My situation is also similar to OP. And the SIP extension registered.

It worked earlier today, and revert back to this condition after lunch time.
Not sure what make it working earlier, and not sure what makes it not working either.


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