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-   -   Poor Quality Music on Hold (MOH) (http://support.avaya.com/forums/showthread.php?t=6647)

oconnor1 06-18-2015 06:55 AM

Poor Quality Music on Hold (MOH)
Where should you collect wireshark traces in order to troubleshoot MOH issues from both ends?

vikramsg 06-18-2015 11:25 PM

I think, If the MOH is played from AMS, then the wireshark traces should be collected on both AMS and the Media Gateway or the far End SIP Endpoint (it may be a Gateway where the IP to TDM conversion happens).

Another thing to verify is if the MOH quality is good in internal network or happens across all networks.

Vikram SG.

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