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-   -   Button silent monitoring (http://support.avaya.com/forums/showthread.php?t=10314)

carrai 08-17-2015 07:18 AM

Button silent monitoring
 
Hello everyone,

I have installed a IPOCC 9.1 with critical patch 9.1.0.2204.1512 connected with IPO500v2 9.1 All is working fine, but I want to set to the supervisor user in its telephony view the button "silent monitoring" (ear icon) but it doesnt show in the list of available buttons.

That button I could set in the lab enviroment with the same release. Also the supervisor telephony have already activated the feature (with a shortcode it can listen conversations of agents telephony). Any ideas?


Regards,
Iván

oiduran 09-21-2015 08:45 AM

Check privileges over profile in your IP Office Conctact Center User Interface.


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