Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   IP Office Contact Center (http://support.avaya.com/forums/forumdisplay.php?f=67)
-   -   Button silent monitoring (http://support.avaya.com/forums/showthread.php?t=10314)

carrai 08-17-2015 07:18 AM

Button silent monitoring
Hello everyone,

I have installed a IPOCC 9.1 with critical patch connected with IPO500v2 9.1 All is working fine, but I want to set to the supervisor user in its telephony view the button "silent monitoring" (ear icon) but it doesnt show in the list of available buttons.

That button I could set in the lab enviroment with the same release. Also the supervisor telephony have already activated the feature (with a shortcode it can listen conversations of agents telephony). Any ideas?


oiduran 09-21-2015 08:45 AM

Check privileges over profile in your IP Office Conctact Center User Interface.

All times are GMT -7. The time now is 10:00 AM.