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-   -   AACC/ACCS chat history (http://support.avaya.com/forums/showthread.php?t=12857)

gsanadze 06-28-2017 02:43 AM

AACC/ACCS chat history
Is chat history stored in database/reports somwhere?

tdaway 06-28-2017 09:34 PM

My customer is asking this same question, can someone assist with this please????

gsanadze 07-26-2017 03:36 AM

here is what I found in the docs:
Configuring a Reporting Server
About this task
Configure a reporting server for peer-to-peer Instant Messaging and voice history.

But I don't know how to get (download) this statictic from Reporting Server

haramr 08-22-2017 11:45 AM

You can search chat history through AAAD, or use the multimedia WS.

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