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-   -   AACC/ACCS Integration with external database via HOSTBLOCK in Orchestration Designer (http://support.avaya.com/forums/showthread.php?t=12969)

gsanadze 08-30-2017 12:57 PM

AACC/ACCS Integration with external database via HOSTBLOCK in Orchestration Designer
 
Here is the description of the situation.

The task to setup exchange between MySQL database and CCMS via Orchestration Designer script (CCHOSTBLOCK icon)

Following the instructions I successfully managed to pass Database Integration Wizard everything worked just fine. When I start test application ( Contact Center
Provider Application) it registers in CCMS successfully and if I make a call to CDN it starts to receive data from OD script.

But there is no IP packet exchange between the CCMS IP and MySQL IP.

OВ script does not show any error message. Just nothing happens OD script does not either sends or receives any data from SQL.

So, when I register sample application to server and make a call, sample application receives data from script. When I make a call, MySQL database does not receive anything.

Any suggestion? If anybody already managed to implement such integration? Any suggestion/idea/prompt is highly appreciated.

gsanadze 08-31-2017 07:51 AM

Proble solved
 
The reason was in incorrect OD script request to the database.

The real problem is that CCMS (or OD) provides no indication of the problem - just sends nothing to the database.

The request structure is very strict:

THE REQUIEST Provider ID SQL Statment number, VAR1, VAR,2 .... VARn

SO, the very first parameter after Provider ID is SQL statment number to indicate which statment created during DIW (Database Integration Wizard) has to be used.
Without that nothing going to work.


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