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freihd 09-06-2017 04:18 AM

Contact Recorder with IPOCC
Contact recorder appears the duplicate records (one record for user & one for topic) for the topic calls like the following

but appears only one record (for user) for the Topic calls that have a long call id like the following:


Any assistance will be very much appreciated

kgerhold217 09-07-2017 07:50 AM

If you have recording on at both levels topic and user level this is the cause of the duplication.

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