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-   -   Extended ringing time for Topic (http://support.avaya.com/forums/showthread.php?t=11816)

pears59 07-28-2016 01:37 PM
Extended ringing time for Topic
 
Greetings, When the phone rings from the topic, to an agent, is there a way to extend the normal 3 times before it bounces to the next agent?

mnorst 07-28-2016 05:22 PM
Quote:
Originally Posted by pears59 (Post 27926)
Greetings, When the phone rings from the topic, to an agent, is there a way to extend the normal 3 times before it bounces to the next agent?
Agent Group -> telephony tab -> Ring timeout (default 15 seconds/3 rings)
* NOTE: Be sure this is less than the vmail timeout on the IPO user


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