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-   -   Aura messaging MWI issue (http://support.avaya.com/forums/showthread.php?t=1120)

telistech 10-08-2011 05:58 AM

Aura messaging MWI issue
New install of Aura messaging integration working fine and all else seems good. MWI is not working and i don't really see any place to test this or restart it.

Any thing at all would be helpful

zpiao 11-14-2011 07:08 PM

you can refer to our aura messeging document library to find how to test MWI.
the path to tes MWI is Messaging -> Diagnostics -> Diagnostics (Application) and then you can select MWI from dropdown list to test your MWI.

farokhdubash 11-22-2011 03:36 AM

we had also faced a similar issue at a site.

The resolution was in the routing. I am guessing that you are using session manager.
Check the routing.

rlimba 11-20-2013 11:25 PM

i m facing the same issue, can you pls tell me in brief wht kind of routing r u talking about???

aschuyler 11-22-2013 05:45 AM

I agree it's probably a routing issue in the way Session Manager is administered. A traceSM from the Session Manager may help you understand what is happening. From Aura Messaging if you run the Administration - Messaging - Logs - Collect System Log Files, once you pull that you can review the MWI.log (from the first application server added to the site) and you will see outbound MWI activity logged there as well.

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