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-   -   One-X You have been logged out because the phone system became unavailable. (http://support.avaya.com/forums/showthread.php?t=10554)

kmendez 10-13-2015 12:22 PM

One-X You have been logged out because the phone system became unavailable.
 
Configuring a new system that has 53 users of which 26 do not have a physical phone (remote sales people). All of the remote users want to use the One-X mobile for IPO mobile app as well as the One-X portal. Anytime that I log in to One-X with a user that does not have a physical phone, I get kicked out almost immediately and receive the message "You have been logged out because the phone system became unavailable." I do not have this issue with users that have a physical phone. I am running IP Office 9.1.4.137 and One-X 9.1.4.0

kmendez 10-19-2015 07:40 AM

Bump
 
Still having this issue, anyone have a suggestion??

kmendez 10-27-2015 12:01 PM

Problem solved, I needed to make sure that the external users had had the Mobility Features under the mobility tab checked as well as the "Twin When Logged Out" and "One-X Mobile Client" boxes checked.


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