Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Messaging (http://support.avaya.com/forums/forumdisplay.php?f=4)
-   -   callpilot event id 35462, 33591 (http://support.avaya.com/forums/showthread.php?t=2227)

clary 10-28-2012 10:42 AM

callpilot event id 35462, 33591
 
Callpilot 5.0 on 201i getting error codes 35462 request from system controller had failed and error 33591 failed to execute hex display . Looking for plan of attach 201i server had been changed but not the hard drive. Customer said slow mesaage wait lites and system slow to respond .

mmontgom 07-23-2013 11:52 AM

Callpilot event ID 35462, 33591
 
If callpilot server has been replaced. I am advising that tech try and get archive backup of users applications and prompts. Get screen shots of callpilot manager configuration and SDN table. Replace drive and restore from archive backups. This will help determine if problem was with hard drive or DB corruption, when restoring from full backup. Make sure you have all your disks and peps before doing this procedure. :cool:


All times are GMT -7. The time now is 08:51 AM.