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-   -   Agent History time +9 (http://support.avaya.com/forums/showthread.php?t=12791)

pgers 05-23-2017 06:57 AM

Agent History time +9
Only on the agent history, i have +9 hours time difference between time of agent history and the real time.
In the others widget, it's good.

Any ideas ?


Thanks for your help.

nfanto 05-24-2017 12:11 PM

Maybe the time zone is not ok in the IPOCC.
I have the same problem in the supervisor Agent log view.

Check in the windows serveur control panel the hours is ok (good time zone).

After you must to stop the IPOSS services (Watchdog - for stop all services) and go to the install CD Folder, in utility, exécute "adaptertimezone".

After you can restart the watchdog and that is normally good.

johns1224 06-10-2017 04:34 AM

Great suggestion, nfanto! Thanks, will definitely do that.

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