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-   -   Recording Device for Malicious Call Trace (http://support.avaya.com/forums/showthread.php?t=307)

barb 08-24-2010 02:19 PM

Recording Device for Malicious Call Trace
I need to purchase a recording device to use with malicious Call Trace. Suggestions?

kshrivastava 08-26-2010 07:04 AM

Hi Barb,

Malicious Call Trace is a feature used for tracing "Malicious" calls cause. For example, if you get a ghost call and you want to trace the cause/ caller/ originator of this call, then you can use the malicious call trace feature.

If you want to use a recording device then use Avaya Application Enablement services on Avaya CM and Avaya AES.


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