CM6 h323 phone can't get external calls
 

Greetings - First post here so please don't beat me up too much!

I have an h323 phone programmed in my core switch. I am using an One X Communicator to register it, and it works. (extension 4250)

Secondly, I have a SIP extension coming off my SM that I am am using on a second PC with One X Communicator. (extension 4201)

Lastly, I have a SIP trunk connection my Asterisk switch to my SM. Generally, this processes calls correctly.

So, here are my test cases:

H323 phone - SIP phone = Success

SIP phone - H323 phone = Success

H323 phone - Asterisk Phone = Fail

Asterisk Phone - H323 Phone = Fail

SIP phone - Asterisk Phone = Success

Asterisk Phone - SIP Phone = Success

So, this makes me think my SM has no idea about my H323 phone off the core, and I somehow need to tell it about it. I do have a routing pattern in the SM saying anything 42XX should go down to the core, but I don't think it is doing that for some reason.

In doing a traceSM I see the invite from Asterisk go to the SM100, and then the SM100 replies with Not Found. How do I get it to "find it"?

Thanks!!

I bet if you do tracing on you SM or Asterisk you will see the issue.

check your routing. Does SM know where it should route the calls?
SIP to Asterrisks works probably because the SIP stations don't have a communication manager profile.
as stated in earlier post, do a traces on session manager and see what is happening