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-   Telephones, Adjuncts, and Adapters (http://support.avaya.com/forums/forumdisplay.php?f=27)
-   -   L100 series headsets always muted on RJ9 SR connection to J-series or 96xx phones (http://support.avaya.com/forums/showthread.php?t=14035)

holtbg 06-18-2019 02:15 PM

L100 series headsets always muted on RJ9 SR connection to J-series or 96xx phones
 
Trying to get the new L129 / L139 headsets to work with 9608 or J169 / J179 phones with the quick-release connector and a QR-to-RJ9 adapter. I can press the headset button on the phone and get audio in the headset speaker, but it's one-way, the mic on the headset does not appear to work.

Is there another part, or additional configuration required here? The documentation says these headsets are compatible with those phones. Are the USB controllers required for the headset to work at all? If so, what is the purpose of the RQ-to-RJ9 connector?

holtbg 06-20-2019 06:52 AM

Update: After some testing it appears that the L100 headsets only fully work on release 11.0.4 of IPO, they aren't fully compatible with 11.0.0.1.


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