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-   -   IPOCC - Question about announcement (http://support.avaya.com/forums/showthread.php?t=13711)

arevad 07-27-2018 02:38 PM

IPOCC - Question about announcement
When I mark the topic "40211" it routes the call to the flow which has an announcement of 20 seconds and then the call goes to the agent.

I would like that those 20 seconds of the announcement did not count in the standby call statistics, according to the IPOCC it has a free of cost function but when I activate this function the announcement does not play, only the call sounds for 20 seconds and then it is linked to the agent.

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