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-   -   IP office R8.0 Problem on Reboot and between 12 and 12:15 (http://support.avaya.com/forums/showthread.php?t=4794)

ipedro 06-26-2014 07:23 AM

IP office R8.0 Problem on Reboot and between 12 and 12:15

I have 2 clients with Avaya IP Office R8.0.66 combo card and UC module.

Whenever we require to reboot the PBX through the Manager, the PBX wont reboot and it will stay forever on, however the phones attached to the PBX wont work. In order to "reboot" the PBX i have to unplug the power cord.

We have another problem that might be related or not, almost everyday at 12 GMT Time the PBX becomes very sluggish, and its not possible to make or receive calls because the voice is not clear at all, or one of the parties cant hear what the other one is saying. This happens for about time period of 10/15Min, after that the PBX will work normally (apart from the reboot).

If we upgrade the PBX, it keeps running normal for a few days and then returns to the same problems.

What i have done so far:

Reformat the SD Card;
Tried different Firmware versions(all in release 8.0.something);
Disconnected UC Module;

Any suggestions or ideas on what might been happening ?

henry58 07-02-2014 05:11 AM

Does the Manager application give you any errors or does it appear to complete successfully and the IP Office remains up?

I would also be curious to know if 12pm GMT is a busy time for calls or if there is something else happening in the environment to cause the sluggish behaviour.

richa164 07-03-2014 03:10 AM

The ipo auto backs up on a daily basis , this creates heavy cpu usage the perimeters for this is it will back up 24hours after last re-boot , it is writing memory the sd card , you can look at this in Monitor , seems to be a common occurrence at the moment.

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