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-   -   Centralized MM and mwi (http://support.avaya.com/forums/showthread.php?t=206)

switchbitch 06-19-2010 04:31 AM

Centralized MM and mwi
Is it possible to make two phones ringing at the same time and have a message waiting indicator on both phones when the phones are located on different Avaya servers at different locations. My vendor said no to both.
Here is the background: We are a hospital organization using centralized hardware for both voice mail and wireless telephones. At each hospital site we installed a dedicated pair of Avaya servers. All hospital sites connect back to main site #1 via IP trunks. I am adding the Avaya branded Spectralink/ Polycom telephones to the offsite locations, the phones need to have a local /site extension number and also be twinned to a desk phone in the event of a failure. Twinning to the offsite locations means to be able to receive calls, ring, and have voicemail features on both phones.
For the wireless 3641 I used a local extension number routed via UDP / AAR back to the main location where it was added it as a station on the main sites Avaya servers, on the station form page 1 voice mail indicator I added the station number of the desk phone located at site # 2 (I also tried using the aut-message wait on one of the phone buttons)
To accomplish the twinning I added the EC500 feature to the 9620 at site 2 and set the off-pbx ext as the wireless 3641 phone programmed on site 1. Everything works except message indicators. Only the desk phone has VM coverage and this phone will light when a new message is left. I need to get some type of message indicator on the wireless phone.

Site #1: Main Hospital site that all Centralized hardware and services reside at
Avaya S8730 R5.2.1
Voice mail: MM R5.2 MAS with MSS
Wireless Voice: Avaya 3641 using OAI with EMERGIN for nurse call applications

Site #2: Hospital site with IP connectivity to main site
Avaya S8710 R5.2.1
Nurse desk phone: Avaya 9620 IP

Does anyone have any ideas how to get this to work or even if there is a better way of accomplishing this?

sakalkar 06-30-2010 10:11 AM


We cannot have MWI light for the same mailbox on 2 different phones at a time. A mailbox can be associated with only 1 extension, and this extension will have the lamp on when a message is left.

switchbitch 07-14-2010 04:22 AM

Yes you can
I have multiple phones (on the same switch/PBX/Avaya S87XX) that have a light informing me I have voice mail. I also have 500+ Avaya 3641 twinned to a userís desk phone that do this today at different sites on the same voice mail. This can be done by adding your ext in the message lamp field or by using the aut-msg-wt (Ext: ___) feature
What I wanted to do was the same thing for two locations

kennethleemeans 05-19-2015 08:30 AM

Can't you log the phone in at site 2 to site 1 ? Then it would let you add the auto MSG button ?:confused:

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