Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Small and Medium Business Communications (http://support.avaya.com/forums/forumdisplay.php?f=6)
-   -   Multiple old messages appear in Mail box (http://support.avaya.com/forums/showthread.php?t=3637)

polk4 08-26-2013 12:49 PM

Multiple old messages appear in Mail box
 
I have a customer on 8.1 Essential Edition who states 1 particular user all of a sudden received 44 new messages from back in March and April. These messages were not just hers but for all the users in the system. I found no alarms pertaining to this and she had already deleted them before I could look at them.

Anyone hear of this type of issue?

wkirk 08-27-2013 09:17 AM

Need more info - are these emails messages about voicemails or voicemail messages in her voicemail box?

Kirk

W.K. "Kirk" Kirk | Avaya | TechniCenter Engineer | Technical Support and Proposal Management ~ SME Pre-Sales Support
Westminster, CO 80234 | Voice: 1-888-297-4700 | atac@avaya.com

Use this link for the current IPO Matrix:
https://avaya.my.salesforce.com/sfc/servlet.shepherd/document/download/06930000001zd3vAAA


Please utilize our FAQ database tool before you engage the TechniCenter at : https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3ja0000000LXXRAA4
To Contact the TechniCenter: call 1.888.297.4700 or 720.444.7700 or e-mail ATAC@avaya.com - with the product in the subject line.

pdgavin 08-27-2013 09:26 AM

Multiple old messages appear in Mail box
 
It is possible that the embedded voicemail got corrupted by not properly shutting down the system, are they losing power and do they have a good online UPS? Are they removing the power to the system without shutting it down properly?

You could try using Manager to reformat and recreate the SD card. Make sure you have a backup of the configuration and you will lose all of the voicemails and names and greetings and auto attendant recordings.

You may want to open a case of trouble with Avaya Backbone support to have them help you troubleshoot this issue or with this procedure.

Pete G.


All times are GMT -7. The time now is 03:28 AM.