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-   -   Coverage answer group ext issue with answering on first ring (http://support.avaya.com/forums/showthread.php?t=14191)

satri1 01-21-2020 10:17 AM

Coverage answer group ext issue with answering on first ring
 
An Extension 1234 has off-pbx-station mapping to 5678.


Ext 5678 has a coverage path 1 which in turn has coverage answering group of 2.


The coverage answering group 2 has the following ext:
1111
2222
3333


An user rings 1234, which rings all the ext in the answering group. If an ext say 1111 answers this call on the second ring then the caller and the ext 1111 has speech path.



If the ext 1111 answers the call on the first ring, then the ext does not hear any speech and the caller hears ringing tone.


Could you please let us know if this is design intent or an issue?


Thanks

mlombardi1 01-22-2020 05:26 AM

Are the stations involved TDM, H.323, or SIP?


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