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-   -   Call Manager System question (http://support.avaya.com/forums/showthread.php?t=4075)

mccale 01-02-2014 10:38 AM

Call Manager System question
Why at anytime would an agent who was available lest time then another agent receive a call first in CMS?

  • Agent 1 has been available for 4:20
  • Agent 2 has been available for :30
  • Agent 2 gets the next call
These agents are using ziptone (no ring direct answer) and are both on the EADMIA (Expert Agent Distribution Most Idle Agent).


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