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-   -   one-X Agent | can you remove default Aux 0? (http://support.avaya.com/forums/showthread.php?t=14444)

chan445 03-23-2021 01:10 PM

one-X Agent | can you remove default Aux 0?
 
Does anyone know if you can set it up where once an agent logs into Avaya one-x Agent, if it can be set so they are automatically in Ready-In/Auto-In to take calls?

Instead of being put in the default Aux 0 state?

hart83 05-06-2021 11:43 PM

Hi Chan455, yes you can.
Go to the setting, agent settings and set the "Default Agent state upon ACD connection" to available.


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