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-   -   Partner messaging cannot go back to main menu from mailbox (http://support.avaya.com/forums/showthread.php?t=3568)

dagoose69 07-26-2013 01:19 PM

Partner messaging cannot go back to main menu from mailbox
 
Can someone let me know if there is a way to get back out to the main greeting. This is a newer Partner Messaging R6 and has all the bells and whistles however other than the *t I cannot get back out of a mailbox to go back to the main. Now I am asking as a person would call in and then we would like to give an option to go back to the main. I do not even have an option on the Call answer service operator. It really weird. Any help appreciated. Thanks

thiel2 07-28-2013 08:33 AM

Create a mailbox that is assigned to the Auto Attendant, and in the mailbox, make that extension the Personal Operator.

For instance, pick Ext. 55. In the Partner Messaging system administrator's mailbox, option 2 for extensions, 55#, and then 3 to assign it to an auto attendant, and 6 to create it as "without a phone". Then log into the mailbox in question, option 4 is personal operator, set it to 55.

When a caller is in the mailbox, they can press 0, hear "transferring to Operator", and the automated attendant will answer.

Quote:

Originally Posted by dagoose69 (Post 8157)
Can someone let me know if there is a way to get back out to the main greeting. This is a newer Partner Messaging R6 and has all the bells and whistles however other than the *t I cannot get back out of a mailbox to go back to the main. Now I am asking as a person would call in and then we would like to give an option to go back to the main. I do not even have an option on the Call answer service operator. It really weird. Any help appreciated. Thanks


dagoose69 07-29-2013 03:28 PM

Thanks so much for your help, I did set this up with no complications. It works great. Thanks again and have a great day!!:D:):rolleyes::eek:


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