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-   -   Customer Defined field in IPO CC and Search/Reply Contact Recorder (http://support.avaya.com/forums/showthread.php?t=4723)

wkirk 06-10-2014 11:12 AM

Customer Defined field in IPO CC and Search/Reply Contact Recorder
 
Need help with the question below - based on the search fields in Contact Recorder I don't think this is possible. Help!!

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From a BP:

I need to be able to search call recordings that are linked to a customer defined field in IPO CC. Are the call recordings in the reporting module of IPO CC? It appears they are in a separate database called contact recorder.

The customer has a field that they input a number while on the call (can’t remember what IPO CC calls it but it is a function of IPO CC.) They then must access the call recordings based on that number the agent input.

In order for them to purchase IPO CC this must be a capability or we will need to look at a different solution.
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Kirk

W.K. ‘Kirk’ Kirk | Technical Support Engineer| Worldwide Sales Engineering-Sales and Design Support Engineering – SME Pre-Sales Support | Avaya

Westminster, CO 80234 | Voice: 1-888-297-4700 | atac@avaya.com






kruegerb 06-11-2014 06:59 AM

the field to use for identifying a recorded message from IPOCC is the caller number. In IPOCC 9.0.3 there will be the topic number /name available.
what do you mean by "input a number while on the call "? I suggest Jobcode is entered. but jobcode not used in contact recorder,
what is the customer scenario? "They then must access the call recordings based on that number the agent input": how to avoid type issue by typing the number by agent?

bennylu 06-15-2014 07:21 PM

When will IPOCC9.0.3 be available? I cannot find the download from Avaya Support Website.

kruegerb 06-17-2014 10:20 AM

GA will be end of June


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