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-   -   Interaction Center 5.3 - Integration with Social Media channel (http://support.avaya.com/forums/showthread.php?t=5894)

khali12 01-10-2015 02:13 PM

Interaction Center 5.3 - Integration with Social Media channel
 
Hello everyone!
I'm currently working on the issue of IC integration with social networks (Facebook, Twitter, VK etc). :confused:

Ideally, I see situation when customer's requests goes from Social networks (private messages or wall) are queued to the agent by analogy with all e mail or chat channels.

Anyone has similar experience? Is this possible to do with IC? Thank you!:)

mandalapu 02-16-2015 04:11 AM

You will need to explore on customization side.

cartw7 05-06-2017 07:58 AM

Hi, khali! If I remember correctly, my friend and his team uses a third party CTI software called Tenfold. They provide social integration for more relevant data. Contact their chat support for more details.


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