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-   -   Help! Answered call --> VM (http://support.avaya.com/forums/showthread.php?t=6212)

bmoy 03-24-2015 04:56 PM

Help! Answered call --> VM
 
Hi,

I know this is a simple question that I should know the answer to but I have no one to ask.

I am able to answer a coworker's phone number (let's call it B) from my phone (A) when they are unavailable/not at their desk.

Often, the caller wants to leave a voicemail. How do I transfer their current call directly to B's voicemail? I have tried pressing the Forward button; the Transfer button and then the Voicemail (message) big icon; but nothing works.

Please help me out!

mathew 03-24-2015 10:55 PM

What is the voice mail system you are using?

bmoy 03-25-2015 07:06 AM

Avaya 9640

thiel2 03-25-2015 04:48 PM

That's a model of a telephone set, what is the phone system and the voicemail system?

marzahn 04-16-2015 09:41 AM

Configure a "goto-cover" Button
 
My understanding of your question: You have an inbound call that you wish to send to voice mail on another station.



First, you need to prep your phone to do this by setting up a goto-cover button on your phone. Once this is done, you can handle inbound calls as follows:
  1. Place the caller on hold using the transfer button. This gives you dial tone.
  2. Dial the extension of the receiving station.
  3. Immediately press the goto-cover button.
  4. Press the transfer button agian to complete the transfer.
Did that answer your question?;)


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