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-   -   Virtual extension always busy (http://support.avaya.com/forums/showthread.php?t=6146)

tsheph 03-16-2015 11:32 AM

Virtual extension always busy
Our service partner used virtual extensions for our emergency location extensions. He used abrdg-appr to get the appearance on the stations.

The problem is the stations are always busy when you call that extension.

When looked into it, they should have been made analog lines with a x location? At least they ring when I test with that configuration.

The problem is to fix it, I have to remove the emergency location extension from all the phones and regions, so I can delete the virtual line and re-add the analog line and add it all back.

Am I missing something, or is there an easier way to correct this?



arahamanshar 07-22-2015 12:06 AM


The method you are doing is correct, by replacing virtual stations with x-ported stations.
x-ported stations are for this purpose and only this will work for your requirement.

Virtual stations do not take a station license and are not for this purpose.


Abdul Rahaman Shariff

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