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lebon 01-29-2018 11:32 AM

Agent Group
 
HI,

in IPOCC is it possible to an agent out of a group
My customer would like, when an agent this logue, that he can not leave a group

yvan

marquardt 02-22-2018 04:56 AM

Agent group - Sign off prevention
 
You can use the Sign off prevention of an Agent group.

For example: Configuration - Agent group - tab Telephony:
Sign off prev.: 10 Agents

If the Agent is the 11th Agent then he can sign off.
All other (10) cannot sign off.

Sign off prev: 0 ->off


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