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-   -   System Manager Template install fails (http://support.avaya.com/forums/showthread.php?t=358)

svasude2 09-16-2010 03:14 PM

System Manager Template install fails
 
Here is the error log:


17:03:14 Wait until system and all VMs are stabilised
Complete 100 0s
17:03:15 Run post-install plugin if present
Error: caught exception trying to run post-install
plugin:
com.avaya.vsp.common.workflow.TaskException:
post-install plugin [sudo runuser -g vspvm vspvm
--
/vspdata/template/Template_smgr/plugins/post-insta
ll/backup.sh -p -d
/vspdata/template/Template_smgr/plugins/pre-instal
l -e /vspdata/template/Template_smgr/ovf-env.txt]
returned fault code 5 with error message: Warning:
Permanently added '10.xxx.xxx.xxx' (RSA) to the list
of known hosts.
Permission denied
(publickey,gssapi-with-mic,password,keyboard-inter
active).
Failed 100 1m 1s
Finalize Installation

It says Permission Denied, not sure what am I missing! Any help is appreciated!

ekalia 09-17-2010 09:55 AM

System Manager Template Installation
 
Hi,

After reviewing your post, I would suggest that you either create an online Service Request at http://support.avaya.com/ >> "Create Service Request", or call into the support center to ask this technical question.

This is because this issue will require other details for troubleshooting purposes.

Thanks,

BackBone Team

svasude2 09-20-2010 08:58 AM

Thanks, I am working with account team!

bonzd 10-13-2011 02:51 PM

How did you fix the problem with Post Install Plug in if Present. Ours just keeps running


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