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-   -   Satisfaction survey (http://support.avaya.com/forums/showthread.php?t=12414)

lebon 03-01-2017 01:23 AM

Satisfaction survey
 
Hi all,

My client asks me a question
After hang up the agent, is it possible that the call is automatically transferred to another topic then IVR, for a satisfaction survey

Yvan

kruegerb 03-02-2017 08:13 AM

the only way is that the agent transfers manually the customer to a topic wiht IVRscript behind. It is not possible to hold the call in IPO when agent hang off.
It's an often requested feature, someone should create a GRIP for IPO (perhaps it exists already)

kgerhold217 03-03-2017 05:44 AM

Post Dial
 
The is a post dial option in Voicemail Pro that may be able to be incorporated somehow.


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