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-   -   Dialer with transfer to announcement text to speech IVR (http://support.avaya.com/forums/showthread.php?t=10935)

carrai 02-03-2016 10:13 AM

Dialer with transfer to announcement text to speech IVR
 
I am reviewing configuration of the dialer feature in the ipocc and just appear outbound calls can be transfered to agents. My question is if it is possible to transfer the outbound call to an announcement of the IVR and also the announcement should be a text to speech in spanish language?

I'd appreciate any suggestions

kalpanaautade 02-03-2016 09:59 PM

Its possible in IPOCC dialer to transfer outbound call to announcement using "IVR Script" element of Task flow.
In IVR editor we can use "Text To Speech" element for announcement. For text to speech in spanish language, we have to select TTS engine in "Voice Control Speech Configuration" application which is under \Avaya\IP Office Contact Center\Voice control \bin.

kruegerb 02-04-2016 12:23 AM

There is an example in the IPOCC ISO in the sub folder examples

carrai 02-04-2016 08:17 AM

Thanks everyone,

I found the example as an configuration file.
About the announcement with text to speech, we want to set an particular text fonr each number called,, is it possible??
I mean, I have in a text file, numbers wit its corresponding text for annoumcement.

verma62 02-06-2016 02:49 AM

Text for different numbers can be retrieved from database or text files.
But you need to verify if you store this text in a variable, and that variable can be used in tts.

In TTS you specify the text, but I don't remember if this text can be defined in a variable and that variable can be used for supplying this text.

carrai 02-08-2016 10:09 AM

Quote:

Originally Posted by verma62 (Post 24438)
Text for different numbers can be retrieved from database or text files.
But you need to verify if you store this text in a variable, and that variable can be used in tts.

In TTS you specify the text, but I don't remember if this text can be defined in a variable and that variable can be used for supplying this text.

The manual saids: "text to speech: Type the text directly, Specify a Variable you can select an standard variable or a tag for the text by selecting the Var checkbox, and Select File with the text"

Then I suppose that is possible build and text file maybe csv with some information:
" Hello "Jhon Wayne", you have a date tomorrow "09-02-2016" at "12:00" Where the information of customer is in the text file I mean (Jhon Wayne, 09-02-2016, 12.00)
The task flow for the dialer I understand that must transfer to the announcemente with TTS automatically. Anyone have and example for this kind of werid configuration?


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