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-   -   Headset Issues with Firmware H.323 6.8.0 (http://support.avaya.com/forums/showthread.php?t=13951)

kelly207 03-15-2019 03:34 AM

Headset Issues with Firmware H.323 6.8.0
I've Deployed the H.323 firmware 96x1-IPT-H323-R6_8_0_03-013119 to a small site and had mass feedback within a day that headsets were experiencing audio issues.
The site is a mix of Jabra/Sennheiser/Plantronic headsets all experience the same issue with a distant low volume pickup on the mic.
Additionally noticed a lot of background white noise when speaking to a user with one of these headsets.
Anyone else seen similar issues?

Rolled the site back to 96x1-IPT-H323-R6_7_1_04-112718 and sound problems have gone:confused:

kelly207 04-01-2019 03:58 AM

Document Title: PSN020399u - 9608G and 9611G phones with 6.8.0 H.323 software using Headsets have low outgoing audio volume.
This document is located at the following URL: click here

Product: 9600 Series IP Deskphones
Release Version: H.323 6.8.x
Document Category: Product Support Notices

gwebster 04-17-2019 01:13 AM

H.323 6.8.1 was just released today with the fix for this.

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