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T1 robbed bit to 3rd Party IVR does not communicate with IPO 500 9.1
Good Morning,
we're having an IVR Server running with a T1 CAS. right now, the old PBX (Nortel Meridian) simulates 24 Analogue Channels with Loop Start. Client calls in on ext. 100, call is being forwarded to 121-145. IVR answers on first available channel New Situation: The Vendor (IVR) gave us all Specs to connected the Server to the new IPO 500 9.1.: D4, AMI ZCS, FX, Loop Start. So far so good. You can see the Line communicating with the IVR, but I do not get a Voice connection. It immediately says Line Down (on the IVR). when dialing the Incoming Line ID of a channel, the channel opens and shows connected (in Sysmon) My question: How do I simulate Analog Extension (members of group 100) and route them the IVR behind the T1 robbed bit? Vendor is Edify, No Document in DevConnect, Summary: T1 CAS to IVR need to 24 Extensions routed to IVR Extensions need to be member of Group 100 IVR can forward call to group 110 to talk to a Call Center Representative Your Help is appreciated! Thank you very much! Cheers Mat |
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