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-   -   Call routing question (http://support.avaya.com/forums/showthread.php?t=14316)

koch112 08-04-2020 07:30 AM

Call routing question
We have an internal conference bridge, extension 1234.

It is also accessible externally via 732-555-1234.

(phone numbers are for example only).

Our internal users insist on dialing the external number to access the bridge instead of using the internal extension. Obviously, using the external number ties up trunks and also consumes our monthly allotment of minutes with our carrier.

I know we could create an entry in our ARS ANALISYS table and simply block the external number where they would get a re-order tone.

I'd like to instead strip either 1732555 or 732555 from the dialed number and make it an internal PBX call.

Is there a way to accomplish this? Is there documentation your could refer me to?

ashle18 09-18-2020 01:08 PM

Look at ars digit conversion.

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