Avaya Aura Utility Server Password reset/recovery
 

One of our Customer is having S8300D/G430 with Avaya Aura CM 6.3 Template. In this Utility Server login ID Password are not working. Tried admin/admin01 & root/root01.
Is there any way we can reset/recover the Utility Server Login ID & Password?
Please Suggest.

Regards,
Jitendra Patel.

Utility Server version 6.2 and 6.3 had issues with the ldap.conf file being corrupted and breaking web logins. You may still be able to login to the shell. A fix was introduced for 6.3 with patch 6.3.2. Latest patch is 6.3.14.

https://support.avaya.com/downloads/...eleaseId=6.3.x

Try patching US from CDom.

If you can get into DOM0 shell, su to root

Use this to reset admin password. Password restrictions will not apply.

ldappasswd -D "cn=Manager , dc=vsp" -w root01 -S "uid=admin,ou=People,dc=vsp"

It will prompt for you to enter a new password, and prompt once more to verify.

Note: Command assumes root password is root01 and account to change is admin

David

Thanks , I will first try with the Patch Option.

If problem is not resolved then try to reset via accessing DOM0.

Tried to update the Patch, but it give Error Message:
"Failed to install patch 6314020. Error Detail: ErrorCode="100", ErrorMsg="Generic Error","
Please suggest..

Also Tried :
ldappasswd -D "cn=Manager , dc=vsp" -w root01 -S "uid=admin,ou=People,dc=vsp"
in DOM-0 . But no luck...