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-   -   Vector - where does it go? (http://support.avaya.com/forums/showthread.php?t=3511)

montg7 07-03-2013 09:37 AM

Vector - where does it go?
 
Hi Everyone, am new to the Avaya world, but PBX saavy and VOIP saavy.

Avaya uses vectors to direct calls in ACD worlds, so I have a call comes in on an extension that points to a vector... that vector has some steps then passes to a step:

converse-on skill 67 pri m passing vdn and none

So, my first question is, what is skill 67? How do I look it up to see what the steps are, as it isn't a vector... since vector 67 has prompts, which we never hear...

So I'm trying to decide and find that skill 67.

Also, we have vectors that point to numbers which go to a 'faxbox'. I need to determine how those extensions get to that 'port' on the faxbox, but the extensions seem to just point to this skill... so am trying to find out how/where they end up (has to be a physical device somewhere, trying to find the physical device).

Am very new to Avaya, be gentle... have no idea what the commands are, and of course no manuals.

Ken

agetor 07-04-2013 05:29 AM

A Skill is essentially a hunt group but "skill-based". You probably have expert agent selection (EAS) enabled hence the use of skills.

Try the following commands:
- list vdn
- display vdn <vdn ext. here> ... (Page 1 of this should show you the vector it is pointing to)
- list vector
- display vector <vector number here>
- list hunt
- display hunt <hunt group number here e.g. 67>

The "list" commands above are just to help you see what you have configured on your system.
Try the following links for additional info on Vectoring and EAS:
http://downloads.avaya.com/css/P8/documents/100081980 (CC 6.0.X)
http://downloads.avaya.com/css/P8/documents/100059285 (CC 5.2)

Tony

montg7 07-08-2013 07:33 AM

Ok, that gets me to extension number... 1567... but no way to see the port, as this is a hunt-group extension...

display station 1567 returns 'extension exists but assigned different object'

In all, I'm trying to find the physical connection point for a number of 'fax ports' that we're using, and I am hopeful they point to a group, of which the extensions hunt for an available port to go to...

I can't figure out how to trace back beyond this... I'll see what I can find in the manual links you provided... thanks for the help

montg7 07-08-2013 07:58 AM

I found a command for this finally, list members hunt-group ##

That got me the stations, now to find out if these ports are the right ports... thanks for the help!

montg7 07-08-2013 01:38 PM

So now I have a new problem. I've found an unused vector and number to play with, and with no changes the faxes go into the fax server and come to me no problem.

If I change it to implement routing based upon ANI... using:

vrt table 1 containing one entry 330+

vector 22
1) goto step 10 if ani in table 1
2) busy
3) stop
10) converse-on skill 67 pri m passing vdn and none

Hunt-group 67 (contains fax ports for fax server)

Now... it does not work (calling from area code 330), but if I change the step 1 in vector 22

1) goto step 10 if ani not-in table 1

it works... so somehow my ANI doesn't appear to get through correctly, but when received, the fax shows an ANI (from number) of 330 664 xxxx

So... something isn't right... any ideas?


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