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-   -   About coverage path point (http://support.avaya.com/forums/showthread.php?t=195)

chen25 06-12-2010 09:55 PM

About coverage path point
 
1 Attachment(s)
I have set coverage path for user extension,

And who can tell me what the meaning of this " 'y'ext(station,annc,VDN),"?

COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? n n
Don't Answer? n n Number of Rings: 1
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: y Rng: Point2:
Point3: Point4:
Point5: Point6:
Enter ext(station or annc),'v'ext(VDN),'y'ext(station,annc,VDN), (MORE)


Attachment 15

ekalia 06-18-2010 01:51 AM

About Coverage Path Point
 
Hi,

Here are all the entries which can be used for coverage points and other details related to it:


COVERAGE POINTS:

Point1, Point2, Point3, Point4, Point5, Point6:

The alternate destinations that comprise a coverage path. Coverage points must be assigned sequentially beginning with Point 1 (do not leave gaps). Each path can have up to six coverage points.

Valid entries/Usage:

extension:

Redirects the call to an internal extension or announcement.

Note: If entering a Multi-Location Dial Plan shortened extension, note the following: When entering a Multi-Location Dial Plan shortened extension in a field designed for announcement extensions, certain administration end validations that are normally performed on announcement extensions are not done, and resultant warnings or submittal denials do not occur. The shortened extensions also do not appear in any display or list that shows announcement extensions. Extra care should be taken to administer the correct type of announcement for the application when assigning shortened extensions.

attd:

Redirects the call to the attendant or attendant group. If the system has Centralized Attendant Service (CAS), the call goes to the CAS attendant.


h1 to h999:

Redirects the call to the corresponding hunt-group. For example, enter h32 if you want a coverage point routed to hunt group 32.

c1 to c750
c1 to c1000
(S8300/S8700
Media Servers)


Redirects the call to the corresponding coverage answer group. For
example, enter c20 if you want a coverage point routed to call coverage
answer group 20.

r1 to r999
r1 to r1000
S8300/S8700
(Media Servers)


Redirects the call to the corresponding remote coverage point number.
For example, enter r27 if you want a coverage point routed to remote
coverage point 27.

v + extension:

Redirects the call to the corresponding VDN extension. For example,
enter v12345 if you want the last administered coverage point to be the
VDN associated with extension 12345. Note that a Vector Directory
Number can be used only as the last administered point in a coverage
path.


If calls redirect to an AUDIX in a DCS network, administer a unique Hunt Group screen. Assign the AUDIX extension in the Group Extension field. If the AUDIX is connected to the local node,

set the Message Center field to audix; if the AUDIX is connected to another node, set the Message Center field to rem-audix.

If calls redirect to Message Center (a special Uniform Call Distribution hunt group), AUDIX, or to the attendant, do not list any subsequent coverage points. These calls will normally queue and never redirect to another coverage point. Calls to any hunt group will queue if possible. Calls redirect from a hunt group only if all hunt group members are busy and either the queue is full or there is no queue.
If the Coverage of Calls Redirected Off-Net feature is not enabled, a remote coverage point will function as the last point in the coverage path, because the system will no longer have control of the call once it has redirected off-net. However, if the Coverage of Calls Redirected Off-Net feature is enabled, a call redirected off-net can be monitored by the system and brought back
for further call coverage processing.

davis124 03-09-2012 03:58 PM

Hello Chen25 -

That is a good question that I am wondering the answer to that too, unfortantly the document that the other post mentioned Also Failed to mention what the 'y'ext(station,annc,VDN) option was (Unless I missed it)...

Is there an updated Document that talks about this feature that I am missing? Any ideas as to the orignal question?

Thanks,

James

aa1 03-14-2012 04:50 AM

About Coverage Path Point
 
The "'y'ext(station,annc,VDN)" is for "Holiday Coverage" section of the coverage path. In order to set a coverage point to something like 'yXXX', where XXX is either a station, annc or VDN, the "Holiday Coverage" on the coverage path form should be set to Y (either for inside call, or outside call)

when coverage path kicks in, CM checks the coverage criteria. If Holiday Coverage is set to Y (let's assume both inside and outside call), then CM will check the "Holiday Table". If an entry matches, AND the coverage point contains a yXXX, then CM will follow that coverage path. If there is no entry found in the holiday table, CM will skip that coverage point. So for example I have coverage path 11 as point 1 y101 and point 2 as h99. 101 is an extension on CM

change coverage path 11 Page 1 of 1
COVERAGE PATH
Coverage Path Number: 11
COVERAGE CRITERIA
Holiday Coverage? y y Holiday Table: 1
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: y101 Rng: Point2: h99 Rng:


Then my holiday table has an entry for 15th march 2012. Today is 14th march.

display holiday-table 1
HOLIDAY TABLE
Number: 1 Name: It's Holiday
______START_______ _______END________
Month Day Hour Min Month Day Hour Min Description
03 15 10 00 03 19 10 00 National Holiday


When coverage path kicks in, CM will use coverage path 11 point 2 since today is not in my holiday table.

if the call arrives tomorrow, then it will use the coverage path 11, point 1 first.


I hope this clears out the confusion. I couldn't find ths in the features or screen reference document either.

Arbi

aa1 03-26-2012 09:42 AM

The document has now been updated
 
The document has now been updated.

Avaya AuraŽ Communication Manager Screen Reference
http://support.avaya.com/css/P8/documents/100156866 page 174


thanks for bringing to our attention,

Arbi


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